Everything you need to know about playing on vvji — from signing up and making your first deposit to withdrawing your winnings and staying safe. If you can't find your answer here, our support team is available 24/7.
Try searching for "GCash", "self-exclusion", "bonus", or "verification".
Creating a vvji account is quick and straightforward. Head to the vvji homepage and click the Register button. You'll be asked to provide a valid email address, a mobile number registered in the Philippines, and a secure password. After submitting your details, you'll receive a verification email — click the link inside to activate your account.
Once your email is verified, you'll need to complete the KYC (Know Your Customer) process by uploading a government-issued ID such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID. KYC is required before you can make your first deposit or withdrawal on vvji.
Important: You must be at least 21 years old to register on vvji, in line with Philippine gaming regulations. Players under 21 are strictly prohibited.
Under PAGCOR (Philippine Amusement and Gaming Corporation) regulations, the legal age for casino-style gaming in the Philippines is 21 years old. This is stricter than the general age of majority (18) in the country. vvji strictly enforces this requirement and verifies every player's age during the KYC process.
Any account found to belong to a player under 21 will be permanently closed and any deposits will be refunded. If you are under 21, please do not attempt to register on vvji.
Go to the vvji Login page and click "Forgot Password." Enter the email address associated with your vvji account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder.
If you no longer have access to your registered email address, contact vvji support via live chat and our team will guide you through the account recovery process with additional identity verification steps.
No. vvji strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of vvji's Terms & Conditions and may result in all accounts being permanently closed and balances forfeited.
If you believe you accidentally created a duplicate account, contact vvji support immediately to resolve the situation before it affects your standing on the platform.
You can update certain account details — such as your mobile number, address, and communication preferences — from the Account Settings section after logging in. However, core identity details like your full legal name and date of birth cannot be changed after KYC verification, as these are tied to your verified identity documents.
If you need to update your registered email address, please contact vvji support. Additional identity verification will be required for security purposes.
vvji supports a wide range of Philippine payment methods to make depositing and withdrawing as convenient as possible for Filipino players. Accepted methods include:
All transactions on vvji are processed in Philippine Peso (₱). No foreign currency conversion fees apply for Philippine-based players.
The minimum deposit on vvji varies by payment method. As a general guide:
Minimum amounts may be adjusted from time to time. Always check the deposit page on your vvji account for the most current limits before transacting.
Withdrawal processing times on vvji depend on the method you choose:
Withdrawals submitted on weekends or Philippine public holidays are processed on the next business day. If your withdrawal has not arrived within the stated timeframe, contact vvji support with your transaction reference number.
There are several common reasons a vvji withdrawal may be delayed or placed on hold:
Log in to your vvji account and check the Withdrawal section for any status messages. If the reason is unclear, contact our 24/7 support team via live chat for a quick resolution.
vvji does not charge fees on standard deposits. For withdrawals, vvji does not impose a platform-side fee, but your bank or e-wallet provider (GCash, BDO, BPI, etc.) may apply their own transaction charges depending on your account type and the amount transferred. Check with your payment provider for their applicable fees.
vvji offers a diverse lineup of online casino games designed for Filipino players. The current game catalog includes:
New games are added regularly. Check the vvji Casino page for the latest additions to the game library.
Yes. vvji is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download is required. Simply visit vvji on your phone's browser, log in, and start playing. The mobile interface is designed to give you the same full gaming experience as the desktop version, including Bingo, Slots, Phoenix Rises, and Plinko.
Yes. All games on vvji use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. vvji's game providers are audited by independent testing laboratories to verify fairness and RTP (Return to Player) accuracy.
vvji operates within a PAGCOR-monitored gaming environment, which includes compliance requirements around game fairness and player protection. You can trust that the games you play on vvji are not manipulated in any way beyond the standard house edge built into each game's design.
Phoenix Rises is one of vvji's featured games — a crash-style multiplier game where a rising phoenix determines your payout. You place a bet before the round starts, and the multiplier climbs as the phoenix rises. The goal is to cash out before the phoenix crashes. The longer you wait, the higher the potential multiplier — but if you don't cash out in time, you lose your bet.
Phoenix Rises is fast-paced, exciting, and popular among Filipino players who enjoy games that combine strategy with real-time decision-making. Visit the Phoenix Rises page to learn more and start playing.
vvji regularly offers promotions for both new and existing Filipino players. Typical bonus types include:
All bonuses are subject to wagering requirements. Check the Promotions section on vvji for current offers and their specific terms.
Wagering requirements (also called playthrough requirements) specify how many times you need to wager a bonus amount before you can withdraw the winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus winnings become withdrawable.
Each vvji promotion has its own wagering requirement, which is clearly stated in the bonus terms. Different games may contribute differently toward meeting the requirement — for example, slots typically contribute 100%, while table games may contribute less. Always read the bonus terms before claiming any offer on vvji.
No. Bonus funds and winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met. If you request a withdrawal while a bonus is active and wagering requirements are incomplete, the bonus and any associated winnings will be forfeited. Your real-money balance (funds deposited without a bonus) may still be withdrawable — check your account balance breakdown for details.
Yes. vvji operates within a PAGCOR-monitored gaming environment and uses industry-standard 256-bit SSL encryption to protect all player data and financial transactions. Your personal information is stored securely and never sold to third parties.
vvji complies with Philippine anti-money laundering (AML) regulations and conducts regular security audits to maintain the integrity of the platform. If you ever notice suspicious activity on your vvji account, contact support immediately and change your password.
KYC (Know Your Customer) verification is a legal requirement for all licensed gaming operators in the Philippines. It serves several important purposes:
KYC is a one-time process. Once your identity is verified on vvji, you won't need to repeat it unless there is a specific security reason to do so.
If you suspect unauthorized access to your vvji account, take these steps immediately:
vvji's security team will investigate and take appropriate action. We recommend using a strong, unique password for your vvji account and enabling two-factor authentication (2FA) if available on your account.
vvji provides a full suite of responsible gaming tools to help Filipino players stay in control of their gaming habits:
All tools are available in your Account Settings under the Responsible Gaming tab. They are free to activate and take effect immediately. Visit the Responsible Gaming page for full details.
To activate self-exclusion on vvji, log in to your account and go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your preferred exclusion period (6 months, 1 year, 3 years, or permanent) and confirm your request. Your account will be locked immediately and you will receive a confirmation email.
Self-exclusion on vvji is irreversible for the chosen period — you cannot reopen your account early. Any withdrawable balance will be returned to your registered payment method (GCash, BDO, BPI, etc.) within 1–3 business days.
If you cannot log in to activate self-exclusion, contact vvji support via live chat and our team will process it for you immediately.
If you or someone you know is struggling with problem gambling, help is available in the Philippines. The following organizations provide confidential support:
vvji's responsible gaming team is also available 24/7 via live chat. You can reach us at [email protected] for confidential responsible gaming support.
Our vvji support team is available 24/7 to help Filipino players with any issue — big or small.
Email us at:
[email protected]From fast GCash payouts to 24/7 Filipino support, here's why thousands of players across Manila, Cebu, Davao, and beyond choose vvji.
Deposit and withdraw using GCash or PayMaya in minutes. No long waits, no complicated bank forms — just fast, seamless transactions in Philippine Peso.
vvji operates within a PAGCOR-monitored gaming environment. Your funds, data, and gameplay are protected by industry-standard security protocols and Philippine gaming regulations.
Our support team understands Filipino players. Available around the clock via live chat and email, we're here to help whether you're in Makati, Quezon City, Cebu City, or anywhere in the Philippines.
From classic Bingo rooms to hundreds of slot titles, Phoenix Rises, Plinko, and live dealer tables — vvji has a game for every type of Filipino player.
Play on any device without downloading an app. vvji's mobile-optimized platform works perfectly on Android and iOS, giving you a full casino experience right from your phone.
Set deposit limits, activate cool-off periods, or self-exclude — all from your account settings. vvji is committed to keeping gaming fun, safe, and within your control.
Now that your questions are answered, it's time to experience vvji for yourself. Log in to your account or explore our full game lineup — Bingo, Slots, Phoenix Rises, Plinko, and more.
vvji is strictly for players aged 21 and above. Please play responsibly.
vvji is intended for players aged 21 and above only. Please gamble responsibly. If gambling is affecting your life, seek help.