Gaming on vvji should always be fun — never stressful, never harmful. We take responsible gaming seriously because we care about every Filipino player on our platform. This page covers everything you need to know about playing safely, the tools available to you, and where to get help if you need it.
At vvji, we believe that online gaming — whether it's Bingo, Slots, or Live Casino — is meant to be a form of entertainment, not a way to make money or escape problems. The vast majority of Filipino players on vvji enjoy the platform responsibly, setting budgets and playing within their means. But we also know that for some players, gaming can become a problem.
That's why vvji has built a comprehensive responsible gaming framework that gives every player the tools, information, and support they need to stay in control. From deposit limits to self-exclusion, our responsible gaming features are available to all registered vvji players at any time — no questions asked.
vvji operates within a PAGCOR-monitored gaming environment and is committed to upholding the responsible gaming standards set by Philippine gaming regulators. We actively monitor player behavior for signs of problem gambling and will reach out proactively when we have concerns about a player's gaming patterns.
Six core commitments that define how vvji approaches player safety and responsible gaming for every Filipino player on the platform.
vvji enforces a strict 21+ age policy in line with Philippine gaming regulations. Every player must complete identity verification (KYC) before making a deposit or placing a wager. We use government-issued ID checks to confirm age, and any account found to belong to a person under 21 is permanently closed immediately.
Set a daily, weekly, or monthly deposit limit on your vvji account to keep your spending within a budget you're comfortable with. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions during a losing streak.
It's easy to lose track of time when you're playing Bingo or Slots on vvji. Set a session time limit and vvji will send you a reminder when your session reaches that duration. You can also enable automatic logout after a set period of inactivity, helping you stay aware of how long you've been playing.
If you feel like you need a short break from gaming, vvji's cool-off feature lets you pause your account for 24 hours, 7 days, or 30 days. During a cool-off period, you cannot log in, deposit, or place wagers. Your account and balance are preserved and you can return when the period ends.
For players who need a longer break or want to stop gambling entirely, vvji offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Self-exclusion is irreversible for the chosen period — you cannot reopen your account early. This is the strongest responsible gaming tool vvji offers.
vvji's reality check feature sends you a pop-up notification at regular intervals during your gaming session showing how long you've been playing and your net win/loss for the session. This helps you make informed decisions about whether to continue playing or take a break — based on facts, not feelings.
Self-exclusion is the most powerful responsible gaming tool available on vvji. If you feel that your gambling has become a problem — or even if you just want to take a long break — self-exclusion gives you a firm, enforceable boundary. Here's how to activate it:
Access your vvji account via the login page. Self-exclusion can only be activated by the account holder. If you cannot log in, contact vvji support via live chat and request self-exclusion directly — our team will process it for you.
Navigate to your account settings and select the Responsible Gaming section. You will find all available tools here, including deposit limits, cool-off periods, and self-exclusion options.
Select from 6 months, 1 year, 3 years, or permanent exclusion. Read the terms carefully — self-exclusion cannot be reversed before the chosen period ends. Any pending withdrawals will still be processed to your registered payment method (GCash, BDO, BPI, etc.).
Confirm your self-exclusion request. vvji will immediately lock your account and send a confirmation to your registered email address. Your account will be inaccessible for the full duration of the exclusion period.
After self-exclusion: vvji will suppress all marketing communications to your email and phone number for the duration of your exclusion. If you receive any marketing from vvji during your exclusion period, please contact support immediately so we can investigate and correct the issue.
Daily / weekly / monthly caps on how much you can deposit into your vvji account. Set in your account settings. Reductions are instant; increases require a 7-day waiting period.
Receive an in-game notification after a set amount of time (e.g., 1 hour, 2 hours) reminding you how long you've been playing and showing your session win/loss balance.
A short-term break from vvji. Your account is paused and you cannot log in or deposit during the cool-off period. Your balance is safe and accessible when the period ends.
A long-term or permanent block on your vvji account. Cannot be reversed before the chosen period ends. The strongest tool available — use it if you feel gambling is becoming a problem.
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to use vvji's responsible gaming tools or seek support. This is not a clinical diagnostic — it's a starting point for reflection.
Do you spend more money on gambling than you originally planned, even when you tell yourself you'll stop?
Have you ever borrowed money — from family, friends, or through loans — to fund your gambling on vvji or elsewhere?
Do you find yourself chasing losses — continuing to play in an attempt to win back money you've already lost?
Has gambling caused arguments or tension with your family, partner, or friends in Metro Manila, Cebu, Davao, or wherever you live?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you ever missed work, school, or important family events because of gambling?
Do you think about gambling frequently — planning your next session, thinking about past wins or losses — even when you're not playing?
If you answered "yes" to two or more of these questions, we strongly encourage you to use vvji's self-exclusion or cool-off tools, and to reach out to a professional support service. You are not alone — problem gambling is a recognized condition and help is available in the Philippines.
If you or someone you know is struggling with problem gambling, these Philippine-based resources can provide confidential support and guidance.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed gaming operators in the Philippines. PAGCOR's responsible gaming program includes player protection guidelines, self-exclusion registries, and operator compliance requirements. Contact PAGCOR directly for concerns about licensed gaming operators.
The National Center for Mental Health (NCMH) in the Philippines provides mental health support services, including counseling for behavioral addictions such as problem gambling. The NCMH Crisis Hotline is available 24/7. If gambling is affecting your mental health, reaching out to a professional is a sign of strength, not weakness.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held in Metro Manila, Cebu, and other major Philippine cities. Membership is free and anonymous.
vvji Support: Our responsible gaming team is available 24/7 via live chat on the vvji platform. If you want to discuss your gaming habits, activate a self-exclusion, or simply need someone to talk to about your vvji account, our support team is here — non-judgmentally and confidentially. You can also email us at [email protected] for responsible gaming inquiries.
Answers to the most common questions Filipino players ask about responsible gaming on vvji.
Simple habits that help you keep gaming fun and stress-free — whether you're playing Bingo in Cebu or Slots in Makati.
Decide how much you can afford to lose before you open the vvji app. Treat it like entertainment spending — the same way you'd budget for a movie or a night out in BGC. Once that budget is gone, stop playing.
Chasing losses is one of the most common signs of problem gambling. If you've hit your budget for the day, log out of vvji and do something else. The games will still be there tomorrow — and so will your budget.
Step away from the screen regularly. Use vvji's session time reminder feature to prompt yourself to take a break every hour. Stretch, get some water, and check in with yourself — are you still having fun, or are you playing out of frustration?
Avoid playing on vvji when you're stressed, upset, drunk, or trying to escape a problem. Emotional states impair judgment and lead to poor decisions. Gaming should be something you do when you're relaxed and in a good headspace.
vvji is entertainment — not a source of income. The house always has a mathematical edge over time. Enjoy the games for what they are: fun, exciting, and social. Any winnings are a bonus, not an expectation.
If you're worried about your gambling, talk to a family member, a close friend, or a professional. Keeping it to yourself makes it harder to address. vvji's support team is also available 24/7 if you need a confidential first conversation about your gaming habits.
Responsible gaming is at the heart of everything vvji does. Log in to your account to set your limits, activate a cool-off, or explore our full range of games — always within a budget you're comfortable with.
vvji is strictly for players aged 21 and above. Please play responsibly.
vvji is intended for players aged 21 and above only. Please gamble responsibly. If gambling is affecting your life, seek help.